We highly recommend that all guests purchase travel/trip cancellation insurance and travel health insurance before leaving home.

Reservations

To confirm your booking we require the completion of a rental agreement, which we will send you

Payment Information

We have various ways for you to pay your deposit depending on what country you are from (IE Interac, Zelle, bank deposit, etc) We accept PayPal with a 3% service charge for Canada. (The service charge is higher for other countries)

We do not accept credit cards except through PayPal with a 3% service charge for the USA and Canada. (The service charge is higher for other countries)

Deposit Information

High Season – January 2 thru April 15:

• At the time you book 50% of the rental amount is due.
• The final balance is due 90 days prior to your arrival date.

Low Season – April 16 thru Dec 20:

• At the time you book 50% of the rent amount is due.
• Final balance to due 90 days in advance or upon arrival.

Holiday Season – Dec 21 thru to January 1:

• 100% of the rent is due at the time of booking.

Cancellations and Refunds 

CANCELLATION POLICIES

• There is a $100 service charge for all cancellations
• We will refund whatever days we are able to re-rent for the time you had booked (full or in part)
• If you cancel more than 90 days prior to arrival you will receive a refund less any administration fees.
• No refund if you cancel less than 90 days prior to your arrival date unless we are able to re-rent the time.
• No refunds will be granted for no-shows, late arrivals, or early departures.
  Hurricanes – we will work with each guest to move your reservation to another time slot or refund your payment when possible.

NO REFUNDS FOR THE FOLLOWING

• For Christmas Holiday weeks no refunds unless we are able to re-rent the time
• If you decide to shorten your stay or have fewer guests than first stated.
• Casa de los Viajeros endeavours to keep all facilities in good working order including amenities and utilities. In the event of a lapse in services or equipment, we will make our best efforts to correct the situation and repair any deficiencies. Such lapses beyond the control of Casa de los Viajeros do not warrant a refund.
• Construction or other noise beyond our control does not warrant a refund.
• No refunds for weather changes like rain or cold and environmental effects of weather.

Terms and Conditions

Our rental weeks start on any day you like

Check-out time is 11:00 a.m. – Check-in time is 4:00 p.m. If we can accommodate an early or late check-in/out we will do so. We will always store luggage to accommodate flight schedules.

No pets.

All Apartments 

• Linens and bath towels are supplied.
• The kitchen is stocked with basic utensils and kitchenware.
• Hairdryer in each unit.
• Electrical service is the same as in the USA (Type B).
• Bottled Water – We supply bottled water to all our guests.
• Housekeeping – For those who stay longer than a week your unit will be cleaned at no charge approximately every 7 days. Please check with us for your scheduled cleanings.
• Additional cleanings are available for a charge.
• Free Fiber Optic High-Speed Wireless Internet is available in all the apartments.