☀️ Preparing for Your Stay with Us

We are delighted you’ve chosen Casa de los Viajeros! To ensure your trip is as smooth and worry-free as possible, here is some key information regarding your reservation.

Travel Insurance Recommendation

For your peace of mind, we highly recommend that all guests purchase comprehensive travel/trip cancellation insurance and travel health insurance prior to departing for your vacation. This is a great way to protect your investment should unexpected circumstances arise.

🔑 Confirming Your Reservation

To formally secure your dates, we will send you a Rental Agreement for you to review and complete. Once that is done, we can move forward with payment.

Payment and Deposit Information

We aim to make the payment process simple and convenient for you. We offer several options for your deposit depending on your country of origin (e.g., Interac, Zelle, bank deposit, etc.).

Deposit Schedule

🗓️ Cancellations and Refunds

We understand that plans can change. Our cancellation policy is designed to be fair while ensuring we can continue to serve our guests effectively.

• A $100 USD service charge applies to all cancellations.

• We will happily refund the rental amount for any days we are able to successfully re-rent, either fully or in part, for the time you had originally booked.

• If you cancel before your arrival date, a refund is only issued if we are able to re-rent the accommodation for that period.

• Unfortunately, we cannot grant refunds for no-shows, late arrivals, or early departures.

Hurricane Policy: In the event of a hurricane, we will work with you directly to do what we can to either move your reservation to a future time slot or process a refund when possible.

Situations Where a Refund is Not Applicable

Please note that we are unable to provide refunds for the following circumstances:

• Holiday Season: No refunds are provided for the Christmas Holiday weeks unless we can successfully re-rent the time slot.

• Changes to Stay: If you shorten your stay or reduce the number of guests after the booking is confirmed.

• Facility/Utility Lapses: While Casa de los Viajeros strives to maintain all facilities, amenities, and utilities in excellent working order, occasional lapses beyond our control may occur. We commit to addressing and repairing any deficiencies as quickly as possible, but such issues do not warrant a refund.

• Noise and Environment: Construction or other noise issues beyond our control, or weather changes (e.g., rain, cold) and their environmental effects, do not qualify for a refund.

🏡 Terms and Conditions of Your Stay

Apartment Amenities

Your comfort is our priority! All our apartments are equipped with the following:

• Fresh linens and bath towels.

• A kitchen stocked with basic utensils and essential kitchenware.

• A hairdryer in each unit.

• Electrical service matching the USA standard (Type B).

• Complimentary bottled water is delivered to all our guests.

• Free Fibre Optic High-Speed Wireless Internet.

Housekeeping Services

• For stays longer than one week, your unit will receive a complimentary cleaning approximately every 7 days. We will share your specific cleaning schedule upon arrival.

• Additional cleaning services are available upon request for a reasonable charge.